Privacy & Cookie Policy

What information do we hold about you and how do we collect it?

If you supply FairXchange with your contact details through our website or make an enquiry through one of our web forms then we will store and collect this personal information. As part of your registration process with FairXchange, we also collect the following personal information about you:

• your name, email address and phone number;
• your company name and your company’s country;
• how you heard about FairXchange; and
• the products you are interested in.

What do we do with your personal information?

We will use your personal information, and may share your personal information with other third parties acting on our behalf, for one or more of the following purposes: 

• to provide you with information about our products and services or to otherwise respond to any enquiry or complaint you may make to us;
• to prevent or detect fraud or abuses of our website, for example, by requesting verification information in order to reset your account password (if required);
• for market research purposes, where we may contact you to ask for your feedback
• for regulatory and legal compliance purposes; and
• for our own administrative purposes, including training our staff, conducting internal audits or transferring assets as part of a sale, purchase or investment in the business.

If at any time after you have consented to us using your personal information for marketing purposes and you wish us to stop using your information for these purposes, please email us at info@fairxchange.co.uk.

Grounds for processing your personal information

To process your personal information lawfully we need to rely on one or more valid legal grounds. For example, we may rely on legal grounds, such as:

• your consent to us using your personal information for marketing purposes; 
• our legitimate interests as a business (except where your interests or fundamental rights override these). For example, it is within our legitimate interests to use your personal information to prevent or detect fraud or abuses of our website; or 
• our compliance with a legal obligation to which FairXchange is subject. 

Disclosure of your personal information

There are circumstances where we may wish to disclose or are compelled to disclose your personal information to third parties. This will only take place in accordance with the law and for the purposes listed above. 

Retention of personal information

Your personal information will be retained for as long as it is necessary to carry out the purposes set out in this Privacy Policy (unless longer retention is required by law). However, we will not retain any of your personal information beyond this period and the retention of your personal information will be subject to periodic review. We may keep an anonymised form of your personal information, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful interest in doing so.

Your legal rights under data protection law

Data protection law provides individuals with certain rights, including the right to: access, rectify, withdraw consent, erase, restrict, transport, and object to the processing of, their personal information. Individuals also have the right to lodge a complaint with the relevant information protection authority if they believe that their personal information is not being processed in accordance with the law. Further information about your rights is set out below:

• Right to obtain a copy of your personal information. You have the right to obtain a copy of the personal information we hold about you. If you like would to obtain a copy of this information please email us at info@fairxchange.co.uk. You may be required to submit a proof of your identity and a fee.
• Right to rectification. You may request that we rectify any inaccurate and/or complete any incomplete personal information. 
• Right to withdraw consent. You may, as permitted by law, withdraw your consent to the processing of your personal information at any time. Such withdrawal will not affect the lawfulness of processing based on your previous consent. Please note that if you withdraw your consent, you may not be able to benefit from certain service features for which the processing of your personal information is essential.
• Right to object to processing. You may, as permitted by law, request that we stop processing your personal information.
• Right to erasure. You may request that we erase your personal information and we will comply, unless there is a lawful reason for not doing so. 
• Your right to lodge a complaint with the supervisory authority. We suggest that you contact us about any questions or if you have a complaint in relation to how we process your personal information. However, you do have the right to contact the relevant supervisory authority directly. To contact the Information Commissioner’s Office in the United Kingdom, please visit the ICO website for instructions.

Linked websites

Please note that any websites that may be linked to our websites are subject to their own privacy policy.

Cookies

This section describes how we use cookies. Cookies are small text files that are placed on your computer and/or device by the websites you visit. They are widely used in order to make websites works, or work more efficiently, as well as to provide information to the owners of the site. You may delete and block all cookies from this website, but if you choose to do so parts of this site may not work. 

We use cookies as part of Google analytics. These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve our website. The cookies collect information in an anonymous form, including the number of visitors, where visitors have come to our website from and which pages they visit.

If you would like further guidance on cookies please click here https://www.aboutcookies.org/

Internet Protocol (IP) addresses

When you visit our website, we log your IP address (the unique address which identifies your computer on the internet). We use IP addresses to collect broad geographic information on our site visitors, and to optimise our website. We do not link IP addresses to personally identifiable information. 

Updated April 2025